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Frequently Asked Questions
Although we offer some products that are free of wheat or nuts, it's important to note that we do not bake in an allergen-free environment. All our products are prepared in facilities where wheat, milk, peanuts, tree nuts, eggs, and soy may be present in significant amounts. Consequently, we advise against consuming any of our desserts if you have allergies to wheat, nuts, dairy, or eggs since these allergens are present at all our baking facilities.
Our expertise lies in crafting traditional baked goods from scratch, using premium quality ingredients. All our products are baked in small batches throughout the day and shipped directly from our facility in New Jersey to ensure they are freshly baked.
We generally ship orders from Monday to Friday. To ensure that your order arrives on time, we suggest that you choose a delivery date that is 2-3 days prior to your desired delivery date, particularly for nationwide orders. Our perishable products require prompt delivery to guarantee freshness, which is why we don't usually ship nationwide orders on Saturdays or Sundays.
Sorry, we are unable to make any changes or make any cancellation of edible items once they have left our facilities.
Once you order is placed, you may see the progress in shipping and delivery by using the tracking number provided to you by email.
Unfortunately, we have no control over the carrier once we surrender the package to them. You may use the tracking number to track the delivery speed and time by the carrier on their website. Most delays happen due to local weather issues and carrier package handling. We are here to assist you if you need additional help by reaching us at Admin@soozelcollection.com.
We take shipping seriously and understand that the packages are not handled with kit gloves once they leave our hands. Therefore, we take extra care in wrapping and packaging your items. Damages are usually done in transport and carry insurance with the carrier. We would like to hear from you if there are any issues with your order at Admin@soozelcollection.com.
Please reach out with your questions on custom orders at: Admin@soozelcollection.com.
Yes, we can do local catering service for you with 2 weeks advance notice. Please reach out to us at: Admin@soozelcollection.com.